Our refund and return policy for virtual goods is 30 days. If your purchase is more than 30 days old, we are unable to provide a full refund or exchange.
To be eligible for return, your virtual item must be unused and must be in original condition.
Due to their virtual nature, virtual goods cannot be returned once delivered.
Other non-returnable virtual goods include:
- Software products that can be downloaded after purchase
- Licenses or digital products used or activated
- Some other specific virtual goods
To complete your return, we require an order number or proof of purchase.
Partial refunds will only be provided under certain circumstances:
- Virtual goods that have been clearly used after purchase
- Activated license or digital product
Refund
Once we confirm your virtual item purchase, we will send you an email to notify you that your refund has been processed. We will also notify you whether your refund is approved or denied.
If approved, your refund will be processed and the refund amount will be automatically applied to your credit card or original method of payment within a certain number of days.
Delayed or missing refunds
If you haven't received your refund yet, please check your account again first.
Then contact your payment provider and it may take some time for your payment to be officially credited.
If you've completed all of these steps and still haven't received your refund, please contact us at[email protected].
Exchange
Due to the characteristics of virtual goods, we generally do not provide exchange services. If you encounter technical issues after purchasing, please contact our technical support for assistance.
Need help?
For refunds and returns of virtual goods, please contact our[email protected].
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